Self Storage Hammersmith Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Hammersmith provides self storage units and related services, including collection, delivery and cooperation with removal companies. By making a booking, signing a storage agreement or using our facilities or services, you agree to be bound by these Terms and any additional written conditions we notify to you from time to time.
1. Definitions
In these Terms the following expressions have the meanings set out below.
Customer means the individual, partnership, company or organisation that enters into a storage agreement or service booking with us.
Unit means the storage unit, room, container or designated storage space allocated to you.
Services means the provision of storage space and any additional services we agree to provide, including but not limited to access, handling, cooperation with removal services, and sale of packaging materials.
Agreement means the storage licence or contract entered into between you and us incorporating these Terms.
Goods means any items that you bring onto our premises, store in a Unit or request that we handle in connection with our Services.
2. Scope of Services
Self Storage Hammersmith provides storage space on a licence basis only. No tenancy, lease or exclusive possession arises. You are granted a personal right to use the Unit for storing Goods in accordance with these Terms and the Agreement.
We may also offer or coordinate ancillary services including access for your chosen removal company, handling assistance, and the sale of packaging materials. Any removal services are carried out either by you, your appointed removal firm, or a third party contractor. Where we introduce or recommend a removal company, that company operates under its own terms and conditions and contracts directly with you unless expressly stated otherwise in writing.
3. Booking Process
3.1 Bookings can be made by visiting our premises or using our online or remote booking channels where available. You may be asked to provide personal details, proof of identity and any business registration information relevant to your use of the Unit.
3.2 A Unit is not reserved for you until we have confirmed your booking and received any required deposit or advance payment. We may refuse or cancel a booking at our reasonable discretion, including where you fail to provide satisfactory identification or required documentation.
3.3 At the start of the Agreement, you will be required to sign or otherwise accept a storage licence setting out the Unit size, period of storage and applicable charges. The Agreement will commence on the start date specified and continue until terminated in accordance with these Terms.
3.4 Where you instruct a removal company to deliver or collect Goods directly to or from our premises, it is your responsibility to ensure that such arrangements are compatible with our opening hours, access rules and safety requirements. You remain responsible for all actions of any removal company or other contractor you appoint.
4. Payments and Charges
4.1 Storage charges are payable in advance in accordance with the rate specified in your Agreement. Charges may be calculated weekly, monthly or for another agreed billing period. We may also require a refundable security deposit, which may be used to cover unpaid charges or damage to the Unit or premises.
4.2 Payment methods accepted will be notified to you at the time of booking or on our invoices. You must ensure that payments are made on or before the due date. If payment is made by a recurring method such as card or direct debit, you authorise us to collect all sums due under the Agreement using the details you have provided.
4.3 We may review and vary our charges from time to time. If we increase your storage charge, we will give you at least 28 days notice. If you do not agree to the revised charge you may terminate the Agreement in accordance with the cancellation provisions in these Terms before the increase takes effect.
4.4 If you fail to pay any amount due on time, we may charge interest on the overdue amount at the rate permitted under English law or, if lower, at a reasonable rate specified in your Agreement. We may also charge reasonable administrative fees associated with late payment reminders, declined transactions and debt collection activities.
4.5 If sums remain outstanding, we may exercise a lien over the Goods and restrict your access to the Unit. If the debt is not cleared within a reasonable period after notice, we may sell, dispose of or otherwise deal with the Goods in accordance with applicable law and retain sums received up to the amount owed, including costs of sale and disposal.
5. Duration, Renewals and Cancellations
5.1 The Agreement may be for a fixed term or rolling period, as stated in your storage licence. At the end of a fixed term, the Agreement may continue on a rolling basis unless either party gives written notice of termination in accordance with this clause.
5.2 You may cancel the Agreement by giving us the minimum notice specified in your storage licence, typically not less than 14 days, unless a different period is agreed in writing. Notice must be clear, dated and identify your Unit. Your final charges will be calculated up to the end of the notice period or the date you actually vacate, whichever is later.
5.3 We may terminate the Agreement by giving you at least 28 days written notice, or shorter notice where permitted under these Terms for serious breach, non payment or safety reasons. On termination you must remove all Goods, leave the Unit clean and in good condition, and return all keys or access devices.
5.4 If you cancel a booking prior to move in, any refund of deposits or prepayments will be handled in accordance with any cancellation policy communicated at the time of booking. We may retain part or all of a deposit where we have incurred costs due to your cancellation, except where prohibited by law.
5.5 If you fail to vacate the Unit at the end of the Agreement, we may continue to charge storage fees at the then applicable rate, and may take steps to regain possession and deal with any remaining Goods in accordance with applicable law.
6. Use of the Unit and Access
6.1 You are responsible for securing your Unit using an appropriate lock. We do not accept responsibility for supplying locks unless agreed as part of our services. You must not share access codes, keys or security information with unauthorised persons.
6.2 You may use the Unit solely for the storage of Goods that are legal, safe and in compliance with these Terms. You must not store or bring onto our premises any prohibited or hazardous items, including but not limited to explosives, flammable substances, compressed gases, toxic chemicals, firearms, ammunition, live animals, perishable foodstuffs that may decay, or any items that emit fumes, odours or noise.
6.3 You must not carry out any trade or business activities within the Unit or premises, other than loading, unloading and organising Goods for storage. No sleeping, residency, mechanical work, or other unauthorised use is permitted.
6.4 Access to the premises and Units is subject to our opening hours and security procedures. We may change access hours temporarily or permanently for operational, safety or security reasons, and will provide reasonable notice where practicable.
6.5 Where you engage a removal company to deliver or collect Goods, you must ensure that they comply with our site rules, health and safety requirements, parking arrangements and access procedures. You are responsible for any damage or disruption caused by your contractors or visitors.
7. Waste, Prohibited Items and Environmental Rules
7.1 You must keep the Unit and surrounding areas clean and tidy. All waste generated by your use of the Unit, including packaging materials, unwanted items and pallets, must be removed from the premises by you or your removal company unless we expressly agree to accept certain waste and charge you for doing so.
7.2 You must not dispose of hazardous, chemical, electrical or bulky waste using our bins or common areas. Any disposal of such items must be carried out in compliance with current waste management and environmental regulations. You are responsible for any fines, charges or remediation costs arising from your improper disposal of waste.
7.3 If you abandon Goods or waste in the Unit or on the premises after the end of the Agreement, we may remove, dispose of or sell them at your cost. We will act in a reasonable manner and in accordance with applicable law, but are not obliged to store abandoned items for any specific period.
8. Liability and Risk
8.1 The Goods are stored at your sole risk. You are responsible for insuring your Goods against all relevant risks, including loss, theft, damage and deterioration. We do not provide insurance for your Goods unless expressly stated in a separate written document and agreed cover is paid for.
8.2 While we take reasonable steps to maintain secure premises, we do not guarantee protection against all risks such as theft, vandalism, fire or flooding. Our liability to you for any loss or damage to Goods is limited to the extent permitted by law and, where applicable, any specific monetary limit set out in your Agreement.
8.3 We do not exclude or limit liability for death or personal injury caused by our negligence, or for fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
8.4 Subject to the previous clause, we will not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of goodwill or loss of opportunity arising out of or in connection with the Agreement or your use of the Services.
8.5 You agree to indemnify us against all claims, costs, damages and expenses incurred by us as a result of your breach of these Terms or the Agreement, your use of the Unit, or the actions of any person you allow onto the premises, including removal companies, contractors or visitors.
9. Access, Inspection and Enforcement
9.1 We may enter your Unit at any time in cases of emergency or where we reasonably believe that the Unit contains prohibited items, presents a health and safety risk, or is being used in breach of these Terms or the law. Where practicable we will provide prior notice, but this may not be possible in urgent situations.
9.2 We may move your Goods to another Unit of equivalent or larger size where necessary for operational reasons, repairs or safety. We will use reasonable care when moving Goods and will notify you as soon as reasonably practicable.
9.3 If you are in material breach of the Agreement, including non payment, illegal use of the Unit, or storage of prohibited items, we may restrict your access to the premises and take such steps as are reasonably necessary to protect people and property, including removal or disposal of dangerous Goods.
10. Personal Data and Security
10.1 We may collect and process personal data about you for the purposes of managing your booking, operating the storage facility, preventing fraud and crime, and complying with legal obligations. This may include the use of CCTV monitoring on the premises.
10.2 We will handle personal data in accordance with applicable data protection laws and our privacy information, which is available on request at our premises or through our usual communication channels.
11. Changes to Terms
11.1 We may amend these Terms from time to time to reflect changes in law, best practice or our operational requirements. Updated Terms will be made available at our premises or through our usual communication methods and, where changes materially affect your rights or obligations, we will give you reasonable notice.
11.2 If you continue to use the Unit or Services after the effective date of the updated Terms, you will be deemed to have accepted them. If you do not agree to significant changes, you may terminate the Agreement by giving notice in accordance with the cancellation provisions.
12. Governing Law and Jurisdiction
12.1 These Terms, the Agreement and any dispute or claim arising out of or in connection with them, including non contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.
12.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, the Agreement or their subject matter or formation.
13. General Provisions
13.1 If any provision of these Terms is held by a court to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
13.2 No failure or delay by us in exercising any right or remedy under these Terms or the Agreement shall constitute a waiver of that or any other right or remedy.
13.3 You may not assign, transfer or sub licence your rights under the Agreement or share occupation of the Unit with any third party without our prior written consent.
13.4 Any notices under these Terms may be given by hand, by post or by any other method of written communication that we agree is appropriate and reliable. Notices will be deemed received in accordance with general principles of English law regarding service of notices.
By entering into a booking or storage Agreement with Self Storage Hammersmith you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
