Terms and Conditions for Self Storage Hammersmith

These Terms and Conditions set out the basis on which self storage Hammersmith services are provided. By making a booking, signing a storage agreement, or taking possession of a unit, the customer confirms that they have read, understood, and agreed to these terms. They apply to all storage services supplied by the operator, whether the arrangement is short-term or long-term, and whether the customer is an individual, sole trader, company, or other organisation. For the avoidance of doubt, references to “we”, “us”, and “our” mean the storage provider, and references to “you” and “your” mean the customer.

These terms are intended to be practical and fair, while also protecting the safety of stored goods, staff, other customers, and the premises. They should be read alongside any booking confirmation, storage licence, inventory note, payment schedule, and site rules issued from time to time. If there is any conflict between these terms and a signed agreement, the signed agreement will usually take priority to the extent of that conflict. However, nothing in these terms affects any rights that cannot legally be excluded under UK law.

Selfstorage Hammersmith services are provided on a licence basis rather than as a lease or tenancy. This means you are granted permission to use an agreed storage unit for storing permitted items only, subject to these conditions. You do not acquire any estate or interest in the premises. We may update these terms where reasonably necessary, for example to reflect changes in law, security practices, insurance requirements, or operational procedures. Any substantial change will be communicated in advance where possible.

Booking Process

To make a booking, you must provide accurate information about yourself, the storage requirement, and the items to be stored. We may ask for proof of identity, address, company registration details, or other information reasonably needed to verify the booking and comply with legal or security obligations. A booking is only confirmed once we have accepted your application and, where applicable, received the required deposit or first payment. Until confirmation is issued, no unit is reserved for you.

When you reserve a unit, you should check the size, access arrangements, permitted uses, and any special conditions before confirming. If you choose a unit based on estimated space needs, it is your responsibility to ensure the size selected is suitable for your items. We may offer a change of unit if a different size is available, but any such change is subject to pricing, availability, and our approval. Self storage Hammersmith customers should note that availability can change quickly and we cannot guarantee a specific unit unless expressly stated in writing.

The booking process may include online reservation, telephone reservation, in-person reservation, or written agreement. Regardless of the method used, the booking becomes binding when you accept the terms and we confirm acceptance. If you are booking on behalf of a business or another person, you confirm that you have authority to bind that entity or person. You are responsible for ensuring that any user, employee, contractor, family member, or agent who accesses the unit on your behalf complies with these terms.

Payments, Charges and Billing

All fees must be paid in advance unless we have agreed otherwise in writing. Charges may include storage rent, administration fees, security deposit, lock purchase or replacement charges, late payment fees, cleaning costs, disposal costs, and any other sums identified in the agreement or price list. Prices are stated inclusive or exclusive of VAT depending on whether VAT applies, and any applicable tax will be added in accordance with law. Payment is due on the date specified in the booking confirmation or invoice.

We accept payment by the methods specified at the time of booking, which may include card payment, bank transfer, direct debit, or other approved methods. You must keep your payment details up to date and ensure sufficient funds are available. If payment is not received on time, we may refuse access to the unit, charge reasonable administrative or recovery costs, and exercise any rights available to us under these terms. Repeated late payment may be treated as a material breach of the agreement.

We may review storage rates from time to time and change charges by giving reasonable notice. Any increase will normally apply from the next billing period unless otherwise stated. If you fail to pay any amount when due, interest may be charged on overdue sums at the statutory rate, or at another lawful rate notified to you, from the due date until the date of payment. You remain liable for all outstanding sums even if you stop using the unit without giving the required notice.

Use of the Storage Unit

You may use the unit only for lawful storage of permitted items and only in accordance with these terms. You must not use the unit for residence, business activity involving public access, manufacturing, or any purpose that creates nuisance, risk, or damage. The unit must be kept locked when not in use, and you are responsible for providing and using any approved lock unless we supply one as part of the arrangement. Access may be controlled for security reasons and in line with site procedures.

You must not store anything that is illegal, stolen, hazardous, explosive, flammable, toxic, contaminated, odorous, perishable, alive, or capable of causing injury, damage, or infestation. Prohibited items also include firearms, ammunition, drugs, asbestos, medical waste, chemicals without approval, and goods whose possession or storage would breach any law or regulation. We may inspect the unit if we reasonably believe prohibited items are present, or if inspection is required for safety, compliance, emergency response, or enforcement of these terms.

You are responsible for ensuring that items are properly packed, labelled where necessary, and suitable for storage in the conditions offered. Fragile, high-value, or sensitive goods should be protected appropriately. We do not provide specialist climate control unless expressly agreed. If the contents of your unit require insurance, you must make appropriate arrangements and keep cover in force throughout the storage period. Any declared value or inventory information should be accurate and updated when circumstances change.

Cancellations, Early Termination and Move-Out

You may cancel a booking before the storage start date in accordance with any cancellation policy stated at the time of reservation. If you cancel after the agreement has started, you must give the required notice period, which will usually be set out in the storage agreement or billing terms. Unless otherwise stated, charges already paid are non-refundable except where required by law or where we have expressly agreed a refund. Any deposit will be returned only after deduction of sums properly owed and subject to inspection of the unit.

If you wish to end the agreement, you must remove all belongings, leave the unit empty and clean, return any access devices, and ensure that no rubbish, packaging, or personal property remains. Failure to do so may result in continuing charges and disposal costs. We may treat abandoned items in accordance with the provisions below if they are not collected within a reasonable period after the agreement ends or after we issue notice requesting removal.

We may terminate the agreement immediately or on short notice if you commit a serious breach, including non-payment, storing prohibited goods, causing damage, or using the unit unlawfully. In less serious cases, we may give notice and require you to remedy the breach within a specified period. If you do not comply, we may restrict access, end the agreement, and take further steps permitted by law to protect the premises, our staff, and other customers.

Liability, Insurance and Risk

Use of selfstorage Hammersmith facilities is at your own risk, subject to the limits set out in these terms and applicable law. You are responsible for the goods you store and for deciding whether insurance is needed. We strongly recommend that you obtain adequate insurance covering the full replacement value of your goods, including loss or damage caused by fire, flood, theft, escape of water, vermin, accidental damage, or other risks relevant to your items. If we offer insurance, you remain responsible for checking that the cover is suitable.

We do not accept responsibility for loss or damage to stored goods unless caused by our negligence or other legal fault that cannot be excluded. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or any special damages. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.

Where we are found liable, our liability will usually be limited to the lesser of the actual loss proven and the amount recoverable under any insurance held or required to be held, unless a different limit applies under mandatory law. You must notify us promptly of any alleged loss, damage, or incident and provide reasonable details and evidence. Failure to report issues in time may affect our ability to investigate and may reduce or remove any claim. We may also suspend access while investigating an incident that affects safety or security.

Waste, Disposal and Environmental Regulations

You must not leave waste in or around the unit unless it has been expressly accepted as part of a service arrangement. General rubbish, packaging, furniture in poor condition, damaged household items, electrical waste, tyres, batteries, paint, oils, gas bottles, chemicals, and any other regulated waste must be removed by you using lawful disposal routes. You are responsible for complying with all waste, environmental, and duty-of-care obligations that apply to the items you bring onto the premises.

If you leave waste behind when vacating the unit, or if we reasonably believe items are contaminated, unsafe, or require specialist disposal, we may arrange removal and charge you for all associated costs, including labour, transport, treatment, and disposal fees. Where items are abandoned, we may dispose of them without further notice after a reasonable period, or sooner if required for health, safety, or regulatory reasons. If any item is subject to controlled waste rules or contains hazardous substances, additional legal steps may apply.

You must not spill liquids, discharge substances, or cause contamination on the premises. Any accidental release must be reported immediately and dealt with in accordance with our instructions and any applicable law. If your storage use creates environmental risk, foul odour, infestation, or contamination, we may take action to protect the site and others, including cleaning, isolation of the unit, removal of items, or termination of the agreement. All costs reasonably incurred in response may be charged to you.

Access, Safety and Security

We may set opening hours, access controls, identification procedures, and security requirements that must be followed at all times. You must comply with any instructions given by staff relating to loading, parking, lift use, fire safety, and movement of goods. You are responsible for supervising anyone you authorise to enter the premises on your behalf. We may refuse access if we reasonably believe it is necessary to maintain safety, comply with law, prevent unauthorised entry, or protect the site from damage or misuse.

Smoking, open flames, and unsafe behaviour are prohibited. You must not obstruct corridors, exits, or communal areas. You are also responsible for ensuring that any vehicle used for loading or unloading is parked only in permitted areas and only for the time reasonably needed. If your conduct, or the conduct of anyone acting for you, puts the premises at risk, we may take appropriate action, including warning, suspension, or termination of the agreement.

We may relocate your goods to another unit of similar size on reasonable notice if necessary for maintenance, repairs, reconfiguration, safety, or operational reasons. If relocation is required urgently, we may do so without prior notice where reasonably necessary to deal with an emergency or legal obligation. We will take reasonable care in moving items, but you remain responsible for packing and suitability of storage unless damage is caused by our negligence.

Abandoned Goods

If you fail to remove your goods after termination, expiry of notice, or repeated requests for collection, we may treat the items as abandoned where permitted by law. Before disposal or sale, we will normally give notice and a reasonable opportunity to collect the goods and settle any outstanding sums. If proceeds from sale are insufficient to cover charges and costs, you remain liable for the balance unless the law provides otherwise. Perishable or dangerous goods may be dealt with more quickly where necessary.

Any goods sold or disposed of will be handled in a commercially reasonable way. Sale proceeds may be applied first to storage charges, then to removal, disposal, and administrative costs, with any remaining balance held for a reasonable period if required by law. After that period, unclaimed balances may be dealt with in accordance with legal obligations. You waive any claim arising from lawful disposal of abandoned goods where we have acted reasonably and followed applicable procedures.

Complaints, Notices and Communication

Any complaint or formal notice under these terms should be made in writing and in a way that allows us to confirm receipt. Notices may be sent by email, post, or another method specified in the agreement. A notice is deemed received in accordance with the usual legal rules for the method used. You are responsible for ensuring that your contact details remain accurate and that you notify us of any change promptly.

We may communicate operational updates, billing reminders, policy changes, access instructions, and notices concerning your account using the contact details you have provided. You agree that electronic communication may be used where appropriate. If any part of these terms is found unenforceable, the remainder will continue in force. A failure by us to enforce a right on one occasion does not waive that right for the future.

These terms, together with the booking confirmation and any written storage agreement, form the entire agreement between the parties regarding the storage service. No statement made outside those documents will vary the agreement unless confirmed in writing by an authorised representative. You acknowledge that you have had the opportunity to review the terms before committing to the service and that you enter into the agreement voluntarily.

Governing Law and Jurisdiction

This agreement and any dispute or claim arising out of or in connection with it shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law gives you the right to bring proceedings elsewhere. If you are contracting as a business, you agree that any dispute will be handled in the courts of England and Wales. This clause applies regardless of where the goods are stored or where the booking was made.

By using the service, you confirm that you have read these terms carefully and understand your responsibilities regarding booking, payment, cancellation, liability, and waste control. These terms are intended to support a secure, lawful, and orderly storage environment for all users of the service.